Applications - Proof of Delivery

Micronet Mobile Applications provides the ability to obtain proof of delivery by capturing customer signatures at the sales counter, at your delivery bay or when your delivery drivers deliver products to your customer sites. Staff can then use the standard Reprint Invoice program in the Micronet Distribution System (MDS) to print the invoice with the signature included.

This signature capture facility is available in Micronet Distribution System v2.7 and above. It operates on the most recent versions of the Intermec CN50 and CK3 portable PDA devices. When signatures are to be stored locally within your building, the CK3/CN50’s standard wireless connectivity is used. For remote signature capture within a vehicle or at a customer’s site, you will need to subscribe to a standard GPRS service on the CN50 device.

When an invoice is printed, Micronet can also automatically print a barcode on the invoice that represents a unique combination of the customer’s account code and the invoice number. When the customer picks up the goods, or a delivery is made, your staff can scan this barcode using the Intermec CN50 PDA device. The PDA software then provides a few options:

• multiple invoices can be scanned for the one signature
• the number of cartons being taken can be entered and stored against the signature
• the name of the person picking up the products can be entered.

Once these details have been entered, the customer can sign for the delivery/pickup.

Throughout the day, and in the background, Micronet automatically “replicates” this signature information from your CK3/CN50 PDA devices to your Micronet system. When your customers need to check the delivery details or want you to reprint their invoices, the signature details will be included. The position and size of the signature image is controlled through the standard Micronet Report Generator.

To capture a customer's signature:

1. From the Micronet Mobile Applications main menu, select the APPLICATIONS menu.
2. Select the Proof of Delivery option.

Micronet displays the Proof of Delivery screen.

3. Scan the barcode on the package by either pushing the blue button on the front of the device or the blue button on the left.

Micronet displays the Invoice Scan screen. This shows information about the customer and allows you to enter the number of cartons associated with the invoice.

4. Enter the number of cartons delivered with this invoice then select OK.

If user questions have been configured, Micronet displays another Invoice Scan screen with those questions.

5. Enter the answers to the user questions then select OK.

6. If delivering several invoices to the same customer, keep scanning the invoices and then collect a single signature at the end.

When you have finished scanning invoices and answering user questions, Micronet displays the main Proof of Delivery screen which allows the user to enter their signature.

7. If required, tap the contact name to display the customer's details.

You can call the customer or navigate to their address from the Customer Details screen. For more information, refer to "Searching for Customers".

When you have finished, select the Back button to return to the main Proof of Delivery screen.

8. When you are ready to collect the customer's signature, enter the name of the person receiving the package.

For information about using the screen keyboard, refer to "Using the Screen Keyboard".

9. Ask the customer to sign in the screen area provided.
10. Select the Save option and then choose OK.

Micronet redisplays the Proof of Delivery screen, ready to scan another item.

11. To return to the main menu, select the Back option.

At some point – possibly later in the day – you need to synchronise the device to upload signatures to the server. If mobile coverage is poor, you can leave this until reception is better.

12. From the GENERAL menu, select the Sync option.

Micronet uploads any signatures received to the server. For more information, refer to "General - Sync".

The recipient’s signature and name appear on the invoice in Micronet.